Purpose limited
Information is used for defined accreditation, service, security, and compliance purposes.
Policy
Privacy information
We handle personal and organizational information for enquiries, applications, accreditation activity, account administration, quality assurance, and legal obligations.
Key considerations
Key commitments
Access controlled
Application and client information is limited to people and providers who need it for their role.
Retention considered
Records are kept in line with operational, accreditation, dispute, security, and legal needs.
01
Information we may receive
This may include contact and account information, organizational details, application evidence, professional history, correspondence, payment records where relevant, technical logs, and complaint or appeal information.
02
How information is used
We use information to respond, administer accounts, assess applications, make and monitor decisions, maintain records, prevent misuse, improve services, handle concerns, and meet legal obligations.
03
Sharing and international activity
Information may be shared with authorized staff, reviewers, decision-makers, service providers, advisers, or authorities where necessary and appropriate. Global work may involve processing across locations with relevant safeguards.
04
Your questions and choices
You may contact us about access, correction, privacy concerns, or other applicable rights. Some records must be retained to protect accreditation integrity or meet legal obligations.
Do not send passwords or unnecessary sensitive learner information by ordinary email. Use the secure client area for application evidence.